JOB TITLE:  Manager, Continuous Improvement

LOCATION:  Staples Career Center, Corpus Christi, TX

SALARY RANGE:  $60,000 - $70,000 DOE

JOB SUMMARY:

The Continuous Improvement Manager collects, compiles and analyzes performance data to advance system effectiveness, improve efficiencies and improve business processes.

ESSENTIAL FUNCTIONS:

•             Monitors, analyzes and interprets performance data on an ongoing basis to implement process improvements that advance performance measures and business outcomes.

•             Uses all databases, management information systems and related reporting systems and tools to extract, compile, analyze and interpret performance data.

•             Collaborates with the Board Performance Department to advance processes and realize performance improvement plans, corrective action plans and system or technical enhancements.

•             Designs and develops tools for tracking performance, monitoring outcomes and supporting business objectives.

•             Consults, interprets and ensures policies and procedures comply with business requirements, procedures and/or improvement plans.

•             Manages systems, databases and data integrity requests, to include review and processing changes/deletions and information requests of customer records.

•             Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

•             Knowledge of workforce development, economic development, business intelligence and trends, and project management.

•             Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.

•             Knowledge of work experience in a performance-based environment, public or private sector, the ability to analyze and interpret information and data and provide relevant feedback for action.

•             Knowledge of word processing, spreadsheet, technology and computer skills.

•             Exceptional customer service and interpersonal skills.

•             Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

•             Excellent verbal and written communication skills.

•             Ability to use statistical methods to analyze and interpret information and data and provide relevant feedback for action.

•             Ability to work with complex and extensive databases and identify deficiencies.

EDUCATION AND EXPERIENCE:

•             Bachelor’s Degree from an accredited university or college in a relevant field of study required.

•             Five (5) years of relevant experience, to include three (3) years of supervisory experience preferred.                              

•             Additional relevant experience may be considered in lieu of required education.

•             Valid driver’s license and proof of insurance with good driving record.

PHYSICAL DEMANDS:

Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech and hearing.  Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW:                   

C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs.  We’re making real impact in Texas, Florida and across southern Nevada.

Our Core Values of Respect, Communication, Customer Engagement and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. Our guiding principle is clear- to navigate the complex landscape of workforce development. Our passionate team members provide unparalleled customer service and actively support the communities where we live and work.

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Job Code: CB-8810E1-2-MCI