Program Support Specialist
Job Title: Program Support Specialist
Locations: Fort Worth, TX
JOB SUMMARY:
The Program Support Specialist supports the mission of C2 GPS by providing operational support
to the workforce center staff and provides technical support for workforce customers.
ESSENTIAL FUNCTIONS
• Reviews and examines compliance reports to ensure alignment with program requirements.
• Monitors contacts and communications with customers. Coordinates required participation
hours for customers and files documentation in the customer’s original case file.
• Participates in customer hearings and submits relevant documentation to appropriate
parties.
• Seeks out new ways to improve workforce services to meet labor market needs.
• Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES
• Knowledge of workforce development.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills, to include documentation.
• Ability to develop and maintain effective working relationships with management, coworkers,
Board staff, and the public.
• Ability to develop strategies and solutions.
EDUCATION AND EXPERIENCE
• High School Diploma or GED required.
• Valid driver’s license and proof of insurance with safe driving record.
• One year of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.
PHYSICAL DEMANDS
Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending,
and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are
primarily in an office environment. Occasional driving and travel required. Flexible hours may be
required. Reasonable accommodation may be made to enable individuals with disabilities to perform
the essential functions.
COMPANY OVERVIEW:
C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”
Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:
- Health Insurance (with no cost options for employee only plans)
- Wellness Reimbursement
- Generous Paid Time Off
- Paid Parental Leave
- 401(K) 100% company match up to 6% of employee contribution
- Dental
- Vision
- Life Insurance
- Short and Long-Term Disability
- Pet Insurance
- Tuition Assistance
EEO/AA
C2Global Professional Services, LLC reaffirms its commitment to the principles ofequal opportunity and diversity. Our policy prohibits employment decisionsbased on race, color, religion, sex, gender, gender identity, sexualorientation, ancestry, pregnancy, medical condition, age, marital status,national origin, citizenship status, disability, genetic information, veteranstatus, or any other protected status in accordance with the requirements ofall federal, state, and local laws. Further, the company takes affirmativeaction to ensure that applicants are employed, and employees are treated duringemployment without regard to any of these characteristics. Employment decisionscan include hiring, firing, compensation, benefits, promotion, trainingselection, or other statuses or conditions of employment. All employmentdecisions will be made on the basis of individual skills, knowledge, abilities,job performance, and other appropriate qualifications.
Pre-employmentDrug Testing/Background Check Required. C2 Global Professional Services, LLC isan equal opportunity employer/program. Auxiliary aids and services areavailable upon request to individuals with disabilities. Relay Texas:800.735.2989 (TDD) and 800.735.2988 (Voice) or 711