Manager, Continuous Improvement
JOB SUMMARY:
The Continuous Improvement Manager collects, compiles and analyzes performance data to
advance system effectiveness, improve efficiencies and improve business processes.
ESSENTIAL FUNCTIONS
• Monitors, analyzes and interprets performance data on an ongoing basis to implement
process improvements that advance performance measures and business outcomes.
• Uses all databases, management information systems and related reporting systems and
tools to extract, compile, analyze and interpret performance data.
• Collaborates with the Board Performance Department to advance processes and realize
performance improvement plans, corrective action plans and system or technical
enhancements.
• Designs and develops tools for tracking performance, monitoring outcomes and supporting
business objectives.
• Consults, interprets and ensures policies and procedures comply with business
requirements, procedures and/or improvement plans.
• Manages systems, databases and data integrity requests, to include, review and processing
changes/deletions and information requests of customer records.
• Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES
• Knowledge of workforce development, economic development, business intelligence and
trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy
development and implementation, assessment of outcomes and accountability.
• Knowledge of work experience in a performance-based environment, public or private
sector, the ability to analyze and interpret information and data and provide relevant
feedback for action.
• Knowledge of word processing, spreadsheet, technology and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to use statistical methods to analyze and interpret information and data and provide
relevant feedback for action.
• Ability to work with complex and extensive databases and identify deficiencies.
COMPANY OVERVIEW:
C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.
At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.
Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.
Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!
| · Health Insurance (with low-cost options for employee-only plans) · Wellness Reimbursement · Generous Paid Time Off · Paid Parental Leave · 401(K) with 100% Employer Match of up to 6% of individual contributions | · Dental · Vision · Life Insurance · Short and Long Term Disability · Pet Insurance |
EEO/AA C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.
Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications