Job Overview:

The Manager of Career Center oversees all the operations and the service delivery system of the Career Center and provides guidance to staff on the implementation of workforce development programs. The position ensures that staff provide quality customer service, facilitates the provision of workforce services, and provides executive, managerial and administrative leadership to carry out directives. The position is responsible for all career center performance, the proper implementation of procedures and activities and the overall effective operation of the career center in compliance with all applicable Federal, State, and Local standards. The position develops solutions, makes recommendations for improvement, participates in problem resolution and is accountable for all system and staff performance. The position is responsible for the career center budget, customer and staff safety and the proper accounting of all assets and records. This position will be located in Round Rock, but needs to be able to travel to Burnet and Llano Texas.  

Location: North / Round Rock and Burnet

Pay: Depending on Experience

Duties and Responsibilities:

• Oversees the day-to-day operations and activities in the career center, including the efficient delivery of all workforce and related services to customers.

• Manages the career center and the workforce system according to established policies and procedures.

• Accountable for meeting and exceeding contracted performance measures and works with allotted budget to serve customers and meet expenditure benchmarks.

• Identifies training and technical assistance needs for staff and provides and/or facilitates the provision of necessary tools/resources to accomplish goals.

• Advises, mentors, trains and motivates staff to achieve the career center and workforce system goals and serves customers with the most appropriate level of service; maintains effective and ongoing communication with all staff and workforce partners.

• Reviews performance information and in collaboration with the management team, develops strategies and action plans to meet workforce system goals.

• Is resourceful and takes initiatives as appropriate to meet the needs of customers (instills respect, professionalism, customer engagement and accountability in staff when dealing with internal and external customers).

• Ensures the safety and security of customers and staff and enforces established rules for the security of the facility and all its content.

• Ensures customer information remains confidential at all times and maintains the integrity of all records at the career center.

• Handles customer complaints in the most professional manner and according to established guidelines; seeks resolution within acceptable timeframes

• Handles multiple priorities and remains effective under pressure.

• Reviews and approves all financial assistance requests (i.e. Individual Training Accounts, Work Experience, transportation, utilities, etc) and submits to Fiscal for processing.

• Reviews and approves all customer applications for enrollment into training and/or other allowable activities, when necessary.

• Reviews and approves all program related case exits, ensuring that customers received the appropriate level of service and activities are properly and fully documented.

• Collaborates with all workforce system stakeholders, develops partnerships and maintains meaningful relationships for the benefit of our customers; may act as a liaison to community organizations.

• As a member of the management team, convenes staff and teams to review the effectiveness of the service delivery system and the efficient use of resources and makes recommendations for improvement to the career center and throughout the workforce system; develops a team approach to problem resolution.

• Complies with and enforces all company human resources policies and procedures; evaluates staff and makes recommendation for action

Preferred Education and Experience:

• Bachelor degree from an accredited university or college in a relevant field of study and five (5) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity, or

• Associate Degree from an accredited college with seven (7) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity, or

• High School Diploma or equivalent from an accredited educational institution with nine (9) years of work experience, in the public or private sector, preferably in the field of workforce development; three (3) years must be in a supervisory or management capacity.

• Prefer knowledge of workforce development, economic development, business intelligence and trends, and project management.

• Prefer work experience in a performance based environment, public or private, the ability to analyze and interpret information and data and provide relevant feedback for action.

• Strong leadership skills, ability to motivate staff and provide advice to management.

• Strong interpersonal skills (ability to communicate effectively and interact with all stakeholders).

• Ability to develop strategies and solutions.

• Strong knowledge of effective management techniques and practices, including: planning, strategy development and implementation, assessment of outcomes and accountability.

• The position is in the Workforce Solutions service delivery area. A Career Center Manager must be able to relocate anywhere in the service delivery area.

• Valid driver’s license with good driving record.

• Must be organized and detail oriented.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel, talk and hear. Occasional travel required.

COMPANY OVERVIEW:                             

C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.

At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.

Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

EEO/AA C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications

JOB CODE: RCAP - 8810E1-2-MCC