JOB SUMMARY: 

This position arranges child care services to program customers and determines eligibility for self-referred customers. Processes and tracks paperwork, re-certifications, terminations and ensures timely data entry for all customers. Contacts providers in order to start the provision of childcare service, update, and discontinue the service.

ESSENTIAL FUNCTIONS:  

• Tracks all outgoing and incoming paperwork to ensure that deadlines are met, and that immediate and appropriate action is taken when forms are not received within the required timeframes.
• Scans all eligibility paperwork in the client case file, on the day the action is taken or within 48 hours of receipt, if mailed.
• Flags and takes timely and appropriate action on children turning 13 years of age who do not have a disability.
• Informs parents of childcare options available; provides parents with childcare information that will assist them in making an informed decision on intake and when customer requests a transfer.
• Promotes and ensures parental compliance with the terms of the Parent Responsibility Agreement and within the required timeframes.
• Provides intake services for customers seeking subsidized childcare services.
• Enrolls children in childcare settings according to State and Board policies and within the required timeframes.
• Tracks, follows up and takes appropriate action on assigned absences and late parent fees within the required timeframes.
• Refers suspected fraud and submits the appropriate form (i.e., RID 32 form).
• Enters client and case eligibility according to policies and procedures accurately and in real time (as service is provided to customer) in TWIST and not to exceed 72 hours from the point the action is taken.
• Provides customers with the option to appeal and submits appeals packet on a timely manner.
• Submits recoupment referrals as needed and on a timely manner.
• Reviews unresolved issues in TWIST to ensure that children are not placed on the wait list and are not provided for until clearance is received on recoupment.
• Provides informational support/instruction to customers, as needed.
• Provides excellent customer service to customers.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Exceptional customer service, interpersonal skills, and leadership skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Working knowledge of office machinery and automation, including any applicable software packages.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

EDUCATION AND EXPERIENCE: 

• High School Diploma or GED required.
• Associates or undergraduate degree preferred.
• Valid driver’s license and proof of insurance with good driving record.
• Bilingual in English and Spanish highly preferred.

PHYSICAL DEMANDS: 

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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COMPANY OVERVIEW:

C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers.

At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference.

Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work.

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.

JOB CODE: 8810N2-CCSII