JOB SUMMARY:

The Career Center Lead (CCL) supports daily operations and provides workforce services to the

customer. The CCL is a critical role in operations and provides technical assistance and support to

workforce staff.

PAY: DOE 

ESSENTIAL FUNCTIONS

· Performs essential workforce services and functions to assist individuals participating in

workforce programs. To include collecting, analyzing, researching and determining program

requirements and customer eligibility.

· Observes, receives and obtains relevant customer information for data entry and prepares

customer files.

· Provides information to co-workers, supervisors and other staff members to identify

workforce programs and services for customers.

· Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

· Knowledge of workforce development, economic development, business intelligence and

trends, and project management.

· Knowledge of effective management techniques and practices to include planning, strategy

development and implementation, assessment of outcomes and accountability.

· Knowledge of word processing, spreadsheet, technology, and computer skills.

· Exceptional customer service and interpersonal skills.

· Can effectively handle or resolve challenging situations and difficult customers. Is sensitive

to customer needs and feelings and demonstrates concern for others.

· Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

Able to multi-task and learn different systems/platforms, and diverse programs and services

offered to customers.

· Excellent verbal and written communication skills.

· Ability to understand and interpret federal and state program eligibility guidelines and

requirement, and to consistently apply policies and procedures.

· Ability to develop and maintain effective working relationships with management, coworkers,

Board staff, and the public.

· Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

· High School Diploma or GED required.

· Associates or Undergraduate degree in a relevant field of study and (2) years of relevant experience preferred. 

· Additional relevant experience may be considered in lieu of required education. 

· Valid driver’s license and proof of insurance with good driving record. 

· Ability to relocate within the service delivery area. 

· Bilingual in English and Spanish strongly preferred

COMPANY OVERVIEW:                              

C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers. 

At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference. 

Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work. 

Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together! 

EEO/AA 

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.  

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications 

JOB CODE: CAP - 8810N2-LCC