The Program Manager manages programmatic requirements of Workforce Development (EMT/EMTA and Transitional Housing) programs and supervises team members to achieve and/or exceed goals established.

ESSENTIAL FUNCTIONS:

• Maintains subject matter expert level knowledge on all appropriate federal, state, and local laws, regulations, and procedures for the identified program. Communicates new and/or modified policies and procedures to staff.
• Provides technical assistance to center staff to improve performance as well as quality and customer satisfaction. Works closely with Quality Manager to ensure program compliance.
• Identify, develop, implement, and monitor strategies, tactics, and standard operating procedures to ensure program compliance and success. Manages and conducts analysis of workforce activities to ensure implementation of policies and procedures. Evaluates compliance with policies and procedures and adherence to contract requirements.
• Collaborates with Community Leadership team and other Operations Management team members to ensure that all operating standards are maintained. Communicates effectively with management and appropriate staff regarding areas of improvement and provide recommendations or suggestions for enhancements. Be the point person for programmatic issues and resolutions.
• Develop & deliver program specific training based on trends gathered from monitoring results and/or staff recommendations. Formulate teaching outline, utilizing knowledge of specified training needs and work with the appropriate leadership team member(s) to determine instructional methods for all new and refresher training. Ensure that all staff are able to demonstrate the required knowledge and skills for their position as it relates to program.
• Be actively engaged within all relevant operations that leads to the success of staff, communities, centers, and the system. This predominantly is achieved through effective leadership, sound analysis, and outstanding communication. Analyze programmatic and other related data, identify trends, and mobilize staff to take action.
• Manage and conduct quality reviews; prepare reports and monitoring documents for dissemination; effectively communicate findings and recommendations to management and appropriate staff. Ensure appropriate actions are taken to avoid monitoring findings. Review and implement internal systems geared toward reducing and/or eliminating findings and observations. Ensure that state and local corrective actions are completed within required timelines.
• Design & deliver user friendly status & trending reports to operations management team to track performance outcomes and other related key data. Develops & provides performance summary to Managing Director.
• Performs other duties as assigned and fulfills responsibilities as required.

KNOWLEDGE / SKILLS / ABILITIES:

• Excellent verbal and written communication skills.
• Knowledge of workforce development, transitional housing programs, economic development, business intelligence and trends, and project management are strongly preferred. 
• Prefer work experience in a performance-based environment, public or private, the ability to analyze and interpret information and data and provide relevant feedback for action.
• Strong leadership skills, ability to motivate staff and provide advice to management. 
• Demonstrated problem solving and critical thinking skills.
• Familiarity with the communities being served.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the general public.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required.
• Associates or undergraduate degree strongly preferred.
• Three years of related work experience preferred.
• Additional work experience may be considered in lieu of educational requirements.
• Bilingual in English and Spanish strongly preferred.

ABOUT US 

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Southern Nevada. C2 GPS’ guiding principle is that to successfully navigate workforce development solutions; our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work.

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

WORK PERKS 

• Comprehensive medical, dental, and vision coverage options
• Wellness Reimbursement 
• Generous Paid Time Off 
• Paid Parental Leave 
• 401(K) with 100% Employer Match up to 6% of individual contributions 
• Norton LifeLock Identity Theft Protection 
• Life Insurance 
• Short and Long Term Disability 
• Critical Illness Insurance 
• Accident Insurance 
• Pet Insurance

EEO/AA 

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications

JOB CODE: 8810E1-2-PM