Overview:

This position performs highly advanced program administration and managerial tasks; works

closely with the Managing Director to plan, organize, and direct the day-to-day operations of the workforce

system. Works in close collaboration with the management team to develop, implement and assess the

effectiveness of operations and service delivery to customers and ensures, workforce system goals, performance

and benchmarks are met. Responsible for directing the work of staff to provide exceptional customer service.

Must exercise discretion and independent judgment in matters of significance to the management of the 

workforce system and related operations

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversees all workforce operations and activities; coordinates the activities of the career centers for

maximum efficiency in the delivery of services to customers.

• Manages the workforce system according to established policies and procedures to meet all

contracted performance measures; in collaboration with other departments, works with allotted

budget to serve all customers to meet contracted performance measures and expenditure benchmarks.

• Understands and applies the concept of a performance driven system.

• Develops and maintains professional relationships with all stakeholders for the benefit of the

workforce system customers.

• Oversees all special projects and the business solutions departments; coordinates the activities of

projects and staff for maximum efficiency in the delivery of services to customers.

• Ability to maintain a productive work environment and perform well under pressure.

• Interprets state and Board rules, regulations and policies and develops, as appropriate, operational

procedures and strategies for implementation throughout the workforce system.

• Works in very close collaboration with other departments, to collect and review performance data

and other relevant information and to develop, as necessary, corrective action plans, including staff

and career center performance improvement plans to meet all contracted performance measures and

benchmarks.

• Leads the outreach teams; develops, monitors, and maintains meaningful partnerships for the benefit

of our customers, the workforce system and collaborates with all system stakeholders; may act as a

liaison/resource to community organizations.

• Identifies training and technical assistance needs for staff and provides and/or facilitates the

provision of necessary tools/resources to accomplish workforce system goals.

• Collects best practices from within and outside the system and shares with all stakeholders.

• Advises, mentors and motivates staff to achieve workforce system goals and serve customers with

the most appropriate level of service while emphasizing quality customer service.

• Resourceful and takes initiative as appropriate to solve customers’ needs.

• Instills respect, professionalism and customer engagement in staff when dealing with all customers.

• Contributes in ensuring the safety of customers and staff.

• Ensures customer confidentiality at all times and maintains the integrity of the operations in the

career centers and throughout the workforce system.

• Ensures that customer complaints and requests are handled timely, in the most professional manner 

and according to established guidelines.

• As a member of the leadership team, convenes staff and teams to review the effectiveness of the

service delivery system and the efficiency in the use of resources, and makes recommendations for

improvement in the delivery of services and achieving the goals throughout the workforce system;

develops a team approach to problem solving.

• Informs the leadership team about matters that may affect the contract and/or the workforce system

and proposes solutions for the timely resolution of the issues.

• Performs other related duties as assigned.

Skills/Qualifications:

• Bachelor Degree from an accredited college or university in a relevant field of study and eight (8)

years of work experience, in the public or private sector, preferably in workforce development, at the

state, board or contractor level; five (5) years must be in a supervisory or management capacity, or

• Associate Degree from accredited college with 10 years of experience working in the public or

private sector, preferably in workforce development; five (5) years must be in a supervisory or

management capacity, or

• High School Diploma or equivalent from an accredited educational institution with 12 years of work

experience, in the public or private sector, preferably in workforce development; five (5) years must

be in a supervisory or management capacity.

• Strong understanding and extensive knowledge of the workforce programs and the workforce

system; understand the Texas Model and workforce integration.

• Strong experience in budgeting and funds management.

• Strong leadership skills (ability to motivate and provide guidance to staff, management and

leadership).

• This position is in the Workforce Solutions service delivery area. A Deputy Director of Operations must

be able to relocate anywhere in the service delivery area.

• Strong interpersonal skills (ability to communicate effectively and interact with all stakeholders).

• Strong knowledge of effective management techniques and practices, including planning,

implementing and assessing results.

• Ability to analyze and interpret information (policy) and data (performance) and provide meaningful

feedback for action; ability to develop solutions to meet organization goals, using all existing

databases and related management information systems (TWIST, WIT, Ad hoc reports, budget

templates, etc.)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions. While performing the duties of this job, the

employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands,

pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel,

talk and hear. Occasional travel required.

COMPANY OVERVIEW:                             

  C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs.  We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

  Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

Equal Opportunity Employer: minority/female/disability/veteran

JOB CODE: 8810E1-2-DDWOP