Manager, Continuous Improvement
JOB SUMMARY:
The Continuous Improvement Manager collects, compiles and analyzes performance data to
advance system effectiveness, improve efficiencies and improve business processes.
ESSENTIAL FUNCTIONS
• Monitors, analyzes and interprets performance data on an ongoing basis to implement
process improvements that advance performance measures and business outcomes.
• Uses all databases, management information systems and related reporting systems and
tools to extract, compile, analyze and interpret performance data.
• Collaborates with the Board Performance Department to advance processes and realize
performance improvement plans, corrective action plans and system or technical
enhancements.
• Designs and develops tools for tracking performance, monitoring outcomes and supporting
business objectives.
• Consults, interprets and ensures policies and procedures comply with business
requirements, procedures and/or improvement plans.
• Manages systems, databases and data integrity requests, to include, review and processing
changes/deletions and information requests of customer records.
• Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES
• Knowledge of workforce development, economic development, business intelligence and
trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy
development and implementation, assessment of outcomes and accountability.
• Knowledge of work experience in a performance-based environment, public or private
sector, the ability to analyze and interpret information and data and provide relevant
feedback for action.
• Knowledge of word processing, spreadsheet, technology and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to use statistical methods to analyze and interpret information and data and provide
relevant feedback for action.
• Ability to work with complex and extensive databases and identify deficiencies.